Shipping & Returns

Substitution Policy

Fresh Flowers

We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. Sometimes flowers are not available in the season our customers would like them.  We do everything we can to get the flowers our customers wish for but if they are out of season and not available then we have no choice but to make a substitution or omit that one flower type from the arrangement. If the designer feels that the alternative adornments to the design are not pleasing or look right, they may be omitted or change color.  Each designer in our shop has a different taste and may improve on the design in our photo or add their best aesthetic to the design. The designer's choice option is always of equal or more value, in which case you are not charged more.  


For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type but may substitute with another color. Containers for plants will be as close as possible but we sometimes have to change the container if sold out or no longer available.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery. If the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us, we will move forward with our designer’ choice to implement the order. This decision and policy does not qualify for a refund if you are not in alignment with our designer’s choice.

Refund Policy: 



As flowers are perishable goods, our refund policy is as follows:

For Daily Design, we will only give a full refund if we can pick up the merchandise from the recipient that day for resale. The delivery fee is not refundable if the delivery has been already made.

 For funeral arrangements, events, and wedding design work. We do not generally provide refunds for these arrangements.  If we do provide a refund for some reason it will not include the delivery charges and we do not do exchanges or re-dos. However, we take great pride in the integrity and quality of our work at Royal Fleur Florist, and we would like for you to enjoy our beautiful arrangements as much as we do. We will always take into consideration all variables involved in any dissatisfaction and look for what we can do within reason for the customer based on the circumstance.

If you are not satisfied with your arrangement, please contact us within 24 hours of delivery.  Send us an email explaining the dissatisfaction and provide several photos that support your concern.  Once we receive the email with the photos, we will contact you by phone the next business day of your email with a resolution. 

After 24 hours of delivery, no store credits or any type refund will be provided. 

Cancellation Policy:

In the event of a cancellation, a $ 20.00 fee will be charged and/or deducted to cover processing fees.

Fresh Flowers and Plants Delivery

Royal Fleur Florists , Larkspur CA, provides flower delivery service to the following areas and zip codes in California:

Our shop serves the following areas in California: Belvedere, Corte Madera, Greenbrae, Kentfield, Larkspur, Mill Valley, Ross, San Anselmo, Dowtown San Rafael, Sausalito and Tiburon.


94979, 94920, 94966, 94976, 94945, 94901, 94978, 94904, 94949, 94965, 94903, 94960, 94939, 99998, 94913, 94998, 94947, 94904, 94912, 94914, 94941, 94942, 94977, 94915, 94925.

For deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return. Deliveries are made between 1 p.m and 6 p.m. During the holidays deliveries may be made as late as 9 p.m.

All funeral orders requires a minimum of 8 business hours prior the delivery date/time.

Please note: the florist may call the recipient to schedule delivery

Same-Day and Next-Day Delivery in U.S

Same-day delivery is generally available Monday through Friday on orders received before 12:00 am weekdays ( PST) , in the recipient's time zone (excluding holidays and peak floral delivery periods.) Otherwise, next-day delivery is the norm. Our standard delivery charge in U.S. in the amount of  $ 14.99 apply to all orders.

If No One is Home

Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person will make every attempt to leave the arrangement in a safe place for the recipient to retrieve when they return, out of direct sunlight or rain if possible.

Peak Floral Delivery Periods

IMPORTANT -- At peak floral delivery periods, such as Christmas, Valentine's, and Mother's Day weeks, please order at least one to two days in advance to ensure timely delivery.

Holiday Policy 

During special holiday times like Valentine’s day or Mother's day, thanksgiving, christmas season or any holiday where we are doing a large volume of orders, we will often ask customers calling to complete their orders online in order to provide a more effective service. Information put into the system by you will have a higher likelihood of your order being handled expeditiously as collecting addresses, card notes, credit card information by phone is time consuming and subject to errors in a rush.  We thank you for your team work on that! 

Legal Holidays

Delivery service is often NOT available in many areas legal holidays. So, while every effort will be made to accommodate such deliveries when possible, items requested for delivery on a legal holiday may be delivered the day before or day after the date requested, if necessary.


In the event of a chargeback, a $ 20.00 merchant processing fee will be charged in addition of the order amount being due.